Frequently Asked Questions
Everything you need to know about shopping with Livingstone International.
What is the standard shipping timeframe for orders?
We offer standard shipping within 3-5 business days and express delivery within 1-2 business days. International shipping times vary by location, typically ranging from 7-14 days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against a garment you already own for the best fit.
What payment methods do you accept?
Livingstone International accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our manufacturing partners annually for fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.